Formularz reklamacyjny SABAJ GROUP

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Complaint Form for SabajGroup Products

Please mark the reason for this complaint *:

Shipping damage

Items not supplied

Product not working correctly

Damage during assembly

Please upload your purchase document*
Scan or actual file of your invoice .png , .jpg or .pdf format - Max 5 MB

Provide your contact details *:

Name, Surname:*

Company:

Country:*

Valid Email Address:*

Phone number:*

Select the type of purchased goods:*

Electric : TV Lift/TV Bracket, Projector lift, other electric device

Industrial enclosure

Accessory

Air conditioner

Electric: TV Lift / TV Bracket, Projector lift, other electric device

Please provide the product code ( located on the control box or the backplate of your unit)*

Please describe the problem *

To determine, what is the exact production batch, and type of controller, please take a photo of your control box and upload it below. If your product has a separate control box, please upload the picture with its nameplate as well. You can upload more than one picture.

Upload picture/ pictures with the serial number (max 10MB)*

In order for us to better understand the issue, please attach a short video demonstrating the problem.

Upload video of fault happening ( max 50 MB)*

If the file exceeds 50 MB , please upload it on one of the popular hosting services ( i.e. WeTransfer) and provide the link below you dont have to fill all the fields:

link 1:

link 2:

link 3:

Please choose the expected solution:*

I want to send the whole unit for repair

Replace faulty unit with a new one

Return the unit

Industrial enclosure

Please provide the product code ( located on the control box or the backplate of your unit)*

Please describe the problem *

In order for us to better understand the issue, please attach a short video demonstrating the problem.

Upload video of fault happening ( max 50 MB)*

If the file exceeds 50 MB , please upload it on one of the popular hosting services ( i.e. WeTransfer) and provide the link below you dont have to fill all the fields:

link 1:

link 2:

link 3:

Please choose the expected solution:*

I want to send the whole unit for repair

Replace faulty unit with a new one

Return the unit

Accessory

Please provide the product code ( located on the control box or the backplate of your unit)*

Please describe the problem *

Upload video of fault happening ( max 50 MB)*

Please choose the expected solution:*

I want to send the whole unit for repair

Replace faulty unit with a new one

Return the unit

Delivery Complaint

Please prepare a damage report, with the courier. This has to be made right when you receive the package. Please check the package in the presence of the courier.

Name of shipping company:*

Damage report number :

picture/scan of the damage protocol (max 5 MB)

Upload video of fault happening ( max 50 MB)*

Air conditioner

Please provide the product code ( located on the control box or the backplate of your unit)*

Enter the serial number*

Please describe the problem *

Upload video of fault happening ( max 50 MB)*

Please choose the expected solution:*

I want to send the whole unit for repair

Replace faulty unit with a new one

Return the unit

* - Necessary field